A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations. SOPs aim to achieve efficiency, quality output, and uniformity of performance while reducing miscommunication and failure to comply with industry regulations.

For example, you can think of it as a “single source of truth” that spells out what happens in your organization, how and why it happens, and when it should happen to guarantee smooth operations and quality output.

We have painstakingly compiled 50 Standard Operating Procedures that you can use to standardize your business operations.

For every procedure highlighted in this template, we have identified the following:
1. Department
2. Purpose
3. Frequency
4. Procedures
5. Definition/Explanation of terms.

Some of the SOPs contained here include:
SOP on Creating a Customer Service Strategy
SOP on Improving Customer Service
SOP on Collecting Late-Paying Customers
SOP on Review Debtors
SOP on Developing a Staff Training Program
SOP on Hiring An Employee
SOP on How to Set Up an HR Department
SOP on Managing a Payroll System in Nigeria
SOP on Terminating an Employee with a Cause
SOP on Create a Business Website
SOP on How to Create a Joint Venture
SOP on Raise Capital
SOP on Developing a Marketing Plan
SOP on How to Make a Business Plan
SOP on How to Conduct Market Research
SOP on Steps to Market a New Product
SOP on Production Management
SOP on Steps for Choosing a Supplier
SOP on Production Planning and Control
SOP on Supply Chain Management Process